QubTrading ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and related services (collectively, the "Service").
1. Information We Collect
Account Information
When you create an account, we collect:
- Your name and email address
- Account username and password (stored securely using hashing)
- Subscription plan and billing history
Usage Data
We automatically collect certain information when you use the Service:
- Dashboard activity and feature usage patterns
- Pages visited, buttons clicked, and time spent on features
- Device type, browser type, and operating system
- IP address and general geographic location
Payment Information
Payment processing is handled by Stripe. We do not store your credit card numbers, CVV codes, or full payment details on our servers. Stripe processes and secures your payment information in compliance with PCI-DSS standards. We retain only:
- Last four digits of your card (for display purposes)
- Billing address
- Transaction history and subscription status
Trading Data
If you use our dashboard or auto-trade features, we may collect:
- Signals generated and composite scores displayed
- Auto-trade configuration settings
- Trade execution logs (for service improvement and debugging)
This data is used solely to improve the Service and is not shared with third parties for marketing purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service — operate the dashboard, signal engine, and auto-trade features
- Improve and optimize — analyze usage patterns to enhance performance, fix bugs, and develop new features
- Send notifications — service updates, security alerts, and subscription-related communications
- Customer support — respond to your inquiries and troubleshoot issues
- Analytics — aggregate, anonymized analytics to understand how the Service is used
- Security — detect and prevent fraud, abuse, and unauthorized access
We will never use your trading data to trade against you or share it with competing services.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share limited information with the following trusted service providers who help us operate the Service:
- Stripe — payment processing and subscription management
- Netlify — website hosting and deployment
- Discord — community platform (your Discord participation is governed by Discord's own privacy policy)
- Analytics providers — anonymized usage data for service improvement
We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of QubTrading, our users, or the public.
4. Data Security
We take data security seriously and implement industry-standard measures to protect your information:
- All data transmitted between your browser and our servers is encrypted using TLS/SSL
- Passwords are hashed using modern cryptographic algorithms and never stored in plain text
- Access to user data is restricted to authorized personnel on a need-to-know basis
- We conduct regular security reviews of our infrastructure
- Third-party payment processing through Stripe ensures PCI-DSS compliance
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
- Active accounts: Data is retained for the duration of your subscription
- Canceled accounts: Account data is retained for 90 days after cancellation to allow for reactivation, then deleted
- Deletion requests: We will delete your personal data within 30 days of receiving a verified request
- Billing records: Transaction records may be retained for up to 7 years for tax and legal compliance
- Anonymized data: Aggregated, anonymized analytics data may be retained indefinitely
6. Cookies & Tracking
We use minimal cookies and tracking technologies:
- Essential cookies: Required for authentication, session management, and core functionality
- Analytics cookies: Help us understand how the Service is used (can be opted out)
- Preference cookies: Remember your dashboard settings and display preferences
We do not use third-party advertising cookies or behavioral tracking for ad targeting. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Export: Request a portable copy of your data in a standard format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit processing of your data in certain circumstances
To exercise any of these rights, contact us at support@qubtrading.com. We will respond to verified requests within 30 days.
8. Children's Privacy
QubTrading is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
If you believe a child under 18 has provided us with personal information, please contact us at support@qubtrading.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- We will update the "Last updated" date at the top of this page
- For material changes, we will notify active users via email
- Continued use of the Service after changes are posted constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically.
10. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@qubtrading.com
Website: qubtrading.com/contact